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POS Synchronization Troubleshooting

Below is a quick list of troubleshooting tips when you're having synchronization issues with the POS.

If you recently updated Cloud Retailer to resolve a synchronization issue and sync issues are persisting, reboot the machine and try again.

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Restarting the POS sync service 
This can solve some very basic sync issues without having to restart the computer.

1. Right click on the task bar at  the bottom of the screen, and choose "task manager" from the list.

2. With the task manager now open, choose the "services" tab (last to the right), then browse the list until you find "CrPosSyncService"


3. You can now Start, Stop, or Restart the service from here.  If it is not running currently, start the service.  If it is currently running, try restarting.  


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Deleting DB
Still getting a sync issue - you can try deleting the DB, new token, and if worse comes to pass

1) Launch the configuration editor of Cloud Retailer. You may get here by right-clicking on the cloud retailer icon and opening the file location scrolling down to the configuration editor before running that application. You could also navigate to C:\Program Files (x86)\Cloud Retailer\Cloud Retailer POS to the same effect.


2) Head to your back office>admin>Device / register list > click on your corresponding register>scroll down to Register Synchronization. Now since you have both the configuration editor for the POS and the register in the BO pulled take a moment to validate the current token and web address. The web address should end in /odata/sync.


3) Now within the configuration editor try deleting the database and updating.


3a) Steps below can be approached in any order

4) If step 3 doesn't work you may create a new token in the back office by clicking on the add new entry under Register Synchronization. Disable the old token underneath IsEnabled and try syncing in the configuration editor again. Please make sure the Synchronization Group is POS(on by default).


5) You may update also reset the current token by hitting the reset icon below the reset column, type in RESET, and hit save. Try syncing.


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Make sure the version being used at the POS is the same as the version being used in the back office.  You can see the version of the POS on startup and you can see the version of the back office at the bottom of the browser window.

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Daniel Williams,
Jul 16, 2020, 2:58 PM
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Daniel Williams,
Jul 16, 2020, 2:58 PM
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