Configuring Scanners and MSR's to send STX / ETX

** Please visit our new Cloud Retailer Help Desk https://helpdesk.cloudretailer.com.
This specific article can be found here **

If you're using a barcode scanner or an MSR with Cloud Retailer you need to configure those devices to send an STX character before it sends data and an ETX character afterward in order to get it to work with Cloud Retailer. With barcode scanners, this may not be required but it is if you want to use the enhanced features of the software. Also note that magnetic stripe readers (MSRs) are not used to process credit cards with CR, you must use an integrated payment terminal BUT they can be used for drivers license scanning.

With Magtek MSRs you should use their configuration utility and then load the CR Magtek.txt file

If they are Dynamags then use the CR MSR-Dynamag.txt file.

Symbol LS2208

Use the 123Scan app and load the attached "Config File_LS2208" file to the scanner

Zebra DS 8178 SR

Use the 123Scan app and load the attached "CONFIG FILE_DS8178_CLOUDRETAILER-2021.03.18.SCNCFG" file to the scanner

Honeywell 1300G

Print the HONEYWELL 1300G-STX-ETX.PDF file that is attached below and scan the barcodes.

Honeywell Xenon 1900

Use the EZConfig app to load the .EXM config file attached to this page. Alternatively, if you've manually programmed the scanner to send STX and ETX commands you will also need to scan the XENON1900.pdf barcode attached to this page.

Honeywell / Hand Held Products 4600R - use the attached PDF. NOTE**** old versions of this scanner are not supported by Cloud Retailer and will need to be replaced. 50-50 chance you'll get these to work.

Intermec SG20 Bluetooth

More details here: http://wiki.cloudretailer.com/tech-articles/back-office-manager/connecting-a-bluetooth-scanner-to-a-tablet-for-inventory-scanning

Intermec SG20 Tethered

Use the Intermec EasySet application and load the attached file into the scanner.

With barcode scanners also configure UPCE and UPCA to match how your product codes are setup and TEST (IE, trim leading digits and or check digits).

==================

A few specific examples of what STX/ETX does, if enabled, with your scanner is that anytime in the POS you can scan a:

Drivers license
Sales transaction receipt's barcode
Customer loyalty card
Employee badge barcode
A POS function command
On the payment / tender window
On the window where it tells you how much change is owed
To check a gift card balance
The serial number of a product you want to return
If a product is not in the system special functionality fires off - see this article