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What are important things to look for in a credit card processor

** Please visit our new Cloud Retailer Help Desk https://helpdesk.card-defender.com/

    This specific article can be found here **

Here is a list of critical questions when it comes to picking a credit card processor with Cloud Retailer (or any solution for that matter).

1.  If a transaction occurs at the POS, how long before you can call the processor and they can see it?

Many companies are only resellers for another company - for example, Wells Fargo can resell many payment processing services.  The problem is that in these cases it can often turn out that when you call, they can't tell you much about your transactions for 24+ hours since the data has to transfer from the REAL processor to their computers.  As a result, you may have a problem with a transaction and nobody there that can tell you what's going on.  We strongly... strongly urge you to stay away from these types of situations.  Ask if they will be able to see and make modifications to transactions that have recently gone through your system (within 5 minutes or less).

2.  Are they compatible with PAX payment terminals and can you use "Point to Point Encryption" with no additional fee?

Here are the payment processing services we are compatible with:
  • North American Bancard (NAB) - will allow P2PE with no cost
  • TSYS - will allow P2PE with no cost
  • Heartland Payment Systems - will allow P2PE with no cost
  • First Data - will allow P2PE BUT with additional cost. 

We DO NOT allow mixing of "front ends" and "back ends" - for example; using TSYS as a payment processing front end for WorldPay.  This is not supported and has been known to create issues for the retailer.

FREQUENTLY ASKED QUESTIONS

Q:  If I'm changing from one processor to another can I reuse the equipment?

A:  Possibly.
  • Do you own the hardware?  If it was provided to the merchant as apart of their credit card processing agreement they may not own the device.
  • You will likely need to send the units somewhere to have them re-encrypted for debit AND/OR for general security.  This can take days or weeks depending on the processor and shipping times.  On this basis, many processors will "trade" your device for an encrypted unit so you don't have downtime.
  • You will need whoever has control of the terminal on "BroadPOS" to release the unit so that the new processor can take control over it and reprogram it.  All passwords and configuration are controlled by the existing processor.  Very often, as they do not like to lose the business, the old processor can be a challenge to deal with during this process.  This is why, here again, we'd encourage people to work with a processor that will swap the terminals out.
  • First Data, specifically, often wants us to control the payment terminals and configure them.

Q:  What is the cost to switch?

A:  If the payment processor can manage the change on their own, nothing.  If they cannot - meaning 

a)  You'd like or need us to oversee the redeployment OR
b)  They attempt it and there are follow up issues or questions

The cost is $90 per payment terminal to switch.  We often see payment processors willing to cover this cost to earn your business.

We have significant experience and a solid process that enables us to swap processors efficiently and with low risk to the merchant (AKA: you'll make sure you get your money).

First Data has higher management overhead for our team and therefore, there is an ongoing cost of $10 per month per payment terminal for us to support the First Data Integration ongoing.  

The payment terminals themselves should be provided by the payment processor - as they have direct access to the companies required to encrypt the devices.  Some processors charge a price for the terminals, rent them, etc.  If for some reason your payment provider does not sell these please contact us at sales@rite.us

If you would like attempt a swap of a payment terminal yourself here are instructions on how to do so:

Q:  What platform do you process with through First Data

A:  Rapid Connect via Nashville.  TIDs need to be registered with Datawire.

Q:  What happens to credit card processing if the internet goes down?

A:  It depends on the processor.  With Heartland and TSYS we can enable "Store and forward" which allows you to process credit cards even when the internet is down.  This comes at some risk and as a result, we require a disclaimer to be signed prior to enabling it.  This is not currently supported with NAB or First Data.

In all cases, merchants should have a DOCUMENTED backup plan for their staff to follow in a worst case scenario, even when using store and forward.

Q: What model payment terminals do you support?

A:  Pax S300, Pax Px5, Pax Px7. 

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