** Please visit our new Cloud Retailer Help Desk https://helpdesk.cloudretailer.com/ This specific article can be found here ** Below are our guidelines for choosing a computer that will work with Cloud Retailer. Outside of the detail specifications provided below, there is really one major overarching message: buy quality You might be able to save a few bucks on a cheap machine and it will work but will it last? Especially with a POS station. If your computer goes down while you have customers waiting in line you damage your reputation and lose your ability to collect money. Don't chince out 🙂. If in general, you buy a computer that comes standard with a 3-year warranty (not something extra you buy - it comes standard) that's a very strong indication you're buying a machine that will last a long time. Someone like Dell doesn't put a 3-year warranty stamp on something unless they are basically positive they won't have to mess with it. We typically sell Dell's Optiplex PC's, they come with that magic warranty. Additionally, if we're deploying on existing equipment the short answer is if anything is over 5 years of age it is a waste of energy to use it. While we hate throwing what appears to be working equipment out, we hate seeing customers throw good money after bad far more. Whether you buy it from us or not, get new stuff. If we are responsible for deploying your software and the computers or peripherals are more than 5 years old we will give a "best-effort" to making it work but if we're unable to complete a given task within 30 minutes you will need to replace the device, even if the issue is a software issue (aka a hard to remove virus, etc).
Recommended use: smaller databases, lower volume stores. Don't expect super speed. Currently, we do not support ARM-based processors like the Surface Pro X, though other versions of the Surface Pro with i3, i5, or i7 processors work just fine. POS COMPUTERS - TYPICAL
If you are buying a new computer we'd recommend this specification as the minimum. POS COMPUTERS - HEAVY LOAD / SPEED DESIRED This means that you have:
If you have more than 75,000 customer records AND will be using loyalty 16GB of RAM and an SSD hard drive is desirable. BACK OFFICE COMPUTERS We're less picky about back-office computers as it really boils down to needing a web browser on the machine if you do not plan on using the POS app or printing labels. The back office program is accessible from a phone, a tablet (iPad or otherwise), etc. If you're buying a new back office computer for use with the back office and other things here's what we'd recommend:
We suggest 8GB of RAM because typically back-office computers are using a variety of programs that end up using a lot of RAM - NOT because Cloud Retailer specifically needs it. Any existing machine to be used must be virus/malware and virus free and in good working order or additional charges will apply. If you are a "buyer" and use elements of the system that display many many rows of data (Supplier Purchase Planning for example), we'd suggest consider upping this specification for an optimal experence. If you buy your computer from RITE it will be preconfigured by us and you get a few added benefits: -When you plug it in, it's basically ready. No more taking an hour or so to go through the initial setup process and downloading updates, etc. Cloud Retailer and all of our needed utilities are preinstalled and tested. The machine is run on our bench for 48 hours to let burn-in and avoid sending the rare but occasional dud out to a customer. -It comes with the "Cloud Retailer Pure POS" - this is a mode for Windows 10 we designed that will keep cashier users out of everything other than the POS and select and specific internet browsing. No access to games, general internet browsing, the ability to copy files from a USB thumb drive, or access to the computer's control panel (plus more). This keeps your cashiers out of trouble, helps keep you from getting hacked, and your computer running virus free. An extremely valuable tool that only comes with machines purchased from RITE. NETWORK Proposals never include ANY networking services in proposals unless explicitly stated. The expectation is that you will have a cat5 or cat6 network cable ready to be utilized for the POS station and for the payment terminal ready (one for each) and that those cables reach where you want the devices to be situated. If we're performing onsite installation any time we have to spend routing cables would be billable time outside of the scope of your proposal.
These are our preferred network environments, though Cloud Retailer is quite flexible. If you have a different situation it's likely we can accommodate. Please discuss it with your Cloud Retailer technical contact. POS Peripherals If we're reusing existing peripherals these are our requirements
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