** Please visit our new Cloud Retailer Help Desk https://helpdesk.cloudretailer.com/ This specific article can be found here ** Q: What companies/services are utilized to deliver the application? A: While many people in our industry utilize Amazon, we purposely have avoided to use them for the delivery of any of our cloud-based services. As a direct, or potential competitor to basically all of our clients, we feel it is a major conflict of interest to have their data touch Amazon's systems OR help fund the same business that is likely working against them. Cloud Retailer utilizes a few key providers for its infrastructure:
Q: Is the Cloud Retailer infrastructure backed up? A: Everything utilized is redundant. Additionally, all data is backed up 3 times per day, then encrypted and moved to another set of geographically dispersed servers. Redundancy testing occurs quarterly where we purposely bring down a portion of the infrastructure. Q: Do you ever have outages? A: As with any an all forms of technology, yes, occasionally there are outages due to issues that cannot be predicted. A few key notes about this:
Q: How do you make customers aware of outages? A: Please visit http://status.cloudretailer.com for information on upcoming maintenance windows or unplanned downtime. You can also subscribe to alerts there as well. Q: Do you test your redundancy? A: Yes, we have quarterly catastrophy tests where we purposely cause a portion of our systems to fail in a controlled fashion. These are typically done during our routine maintenance windows. |
Tech Articles > Other >