Store and Forward

Credit card terminals can store transactions in a Store-and-Forward (SAF) queue while the host is not available. This allows you to continue processing credit cards in an offline state. Store and Forward is not enabled by default with Cloud Retailer and is only supported by a few processors.

Q: Why is it taking a long time to process a credit card?
A: Cloud Retailer has to wait for a responce from your processor. This time can very from a few seconds and up to several minutes.

Q: What are the dangers while using Store and Forward?
A: When processing offline credit cards, you will not know if a card will decline.
     Every transaction will be approved until the credit card terminal is batched.

Q: How do I know if a credit card transaction was declined?
A: When you batch the credit card terminal and the payment host is available, you will be notified of any declined offline transactions at the POS.
     The Credit Card Processing Details report from the back office is also a good resource to review successfull and declined transactions.


Q: If I have a declined transaction, what can I do?
A: You will need to contact your processor and have them attempt to process the transaction again on their end.
     If the customer comes in frequently, you can ask them to pay with another form of payment.
     If either attempts fail, unfortunately the revenue will be lost.

Q: How can I enable Store and Forward?
A: Before using Store and Forward, please review the risk of processing declined cards.
     If the risk is acceptable to you,
click here to contact us and we can begin with your request.

Q: Can I process a debit card when I am offline?
A: No, you cannot process debit cards. All transaction will required to be run as credit.


Applies to: Cloud Retailer POS v1.16 or greater

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