** Please visit our new Cloud Retailer Help Desk https://helpdesk.cloudretailer.com/ This specific article can be found here ** PrerequisitesTo use gift cards as loyalty rewards, you must first have a loyalty program and gift cards set up. See Creating a loyalty program and Module - Gift Cards. SummaryOnce you have a loyalty program and gift cards set up, there are 4 steps to using gift cards as loyalty rewards.
Create Gift Card ProductsYou will need to create a gift card product for each value of gift card you will be offering as a loyalty reward. For example, if you are going to have a $10 gift card reward and a $20 gift card reward, you will need to create two products, one for each denomination. In the back office website, click Products > Add New Product, then create a product with a Product type of "Voucher/Gift card" and give it a Retail price equal to the desired value of the card. Click the Save button and repeat this step for each additional gift card denomination you want. Set Loyalty Reward Product to Product Type "Not Contributing To Sales"You will need to set your Loyalty Reward product so that gift card reward amounts do not contribute to your sales totals. Go to Products > Catalog and search for "Loyalty Reward". By default, this will be product code 83800661. Select the product and click the Edit Selected Product(s) button. Set the Product type to "Not Contributing To Sales" and click the Save button. Exclude Gift Card Products and Loyalty Reward Product from Earn RulesGo to Admin > Loyalty programs, select your loyalty program and click the Edit Selected Loyalty Program(s) button.
Create Redeem RulesIn the Loyalty Program Redeem Rules Form, add a redeem rule for each of your new gift card products
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