By default, redeemed loyalty points do not return to the customer’s balance after voiding or returning a transaction. To allow this functionality follow these steps: Configure Misc. Loyalty item
Linking the loyalty item to the loyalty integration
Note: some users may not have access to certain links in the admin catalog Sync and restart the POS to allow changes to take effect. For each transaction where a customer redeems a reward the item created earlier will show up as a line item on the transaction. This item will act as a point placeholder to allow proper point calculations for when a product is voided or returned. |
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