The Cloud Retailer to Magento Integration enables both platforms to work together to help deliver an omnichannel (the ability to sell to customers online and in-store) experience for your customers. This article outlines a few key facets of the integration. COMPATABILITY Cloud Retailer integrations with Magento 2.3 or better using the swagger API scheme (http://devdocs.magento.com/swagger/index_20.html) INTEGRATION DATA POINTS Cloud Retailer is the primary source of record. All changes regarding product, inventory, images, and categories must be changed in Cloud Retailer and then synced to Magento. It connects the following data points
It does NOT connect these elements:
COSTS / PROJECT PLAN It requires you to purchase the Magento Integration option for Cloud Retailer which has an upfront deployment cost and an ongoing subscription cost. Part of these costs include assistance from our team to deploy this module and train your staff on the Cloud Retailer portions of the functionality. Your Magento consultant would be responsible for the deployment and training on the website and shipping portions of the project. Please work with your Cloud Retailer representative to come up with a detailed project plan for your deployment. HOW IT WORKS Inside Cloud Retailer we setup integration processes for the various data elements to synchronize. Product data, orders, and customer data typically synchronizes once every 30 minutes. As orders are created in Magento you'll receive an email from the site and you will use Magento to mark those orders as processed and execute on shipments. Once the orders are 100% completed they download into Cloud Retailer as executed orders at which point the inventory levels will be reduced and the sales totals will be updated for that location. Data Flow
FREQUENTLY ASKED QUESTIONS Q: Can this integration be used to integrate to Amazon, eBay, or other online marketplaces? A: Indirectly, yes. Magento has existing integrations to these and many others; so by virtue of integrating to Magento, your content can be distributed from there. You should discuss this with your Magento consultant further. Q: Are there ways to more generically integrate to other e-commerce platforms or other applications? A: Yes, we have a number of APIs that can be used to do these things. This would require you to engage our custom services team which does bear some costs. Q: Which application should I use for shipping? A: We strongly recommend Shipworks, as we've seen users use this app with good success though since it integrates to Magento the responsibility for this app will fall on your Magento partner and they may have a different recommendation. Q: Does it bring over a customer's entire purchase history? A: Currently no. The feature is being considered for a future release. Q: Does it synchronize ALL of my products? A: Yes, but it only makes some of them active. We do this to allow for some additional features we have planned for the future, like purchase history at the store or on the web showing on the site (AKA - we need all products to do things like this). |
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