The end of day reconciliation report doesn't match my sales for the day

This can happen if you have sales that are processed after 11:59 PM because they will be counted towards the next day.

What you can do filter the report by register shift to get all of the sales and ignore the date & time they were processed.


Follow the steps below:
  1. If have not already, log into the Back Office, otherwise proceed to selecting the date (Step 3).
  2. Go to Tools > End Of Day Reconciliation.
  3. Select the day in question for the Start Time & End Time and click search.
  4. Check the box next to the Shift# you would like to look into. You may have more than one so choose the appropriate shift.

  5. Click Register Shift Filter on the right side of the screen to filter by the selected shift.

  6. The details should now match your sales for the day.

FAQ

Q: My cash drop is showing $0.00 on my End of day reconciliation, what can I do?
A: Make sure the product that is used to record your payment drop has the "Cash Drop" tag associated with it.

Q: My cash payout is showing $0.00 on my End of day reconciliation, what can I do?
A: Make sure the product that is used to record your cash payout has the "Cash Payout" tag associated with it.

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