** Please visit our new Cloud Retailer Help Desk https://helpdesk.cloudretailer.com. This specific article can be found here ** If you want to connect the scanner directly to the device scan the attached barcode (word document), in sequence. Then search for the Bluetooth device and pair it with your tablet or phone device. It should appear in the device list as "SG20B - 0016A4083FA2" though the second set of numbers on yours will be different (that's the devices specific Bluetooth address/fingerprint). Once done it should connect. A few tips:
USING A CRADLE INSTEAD OF DIRECT CONNECT If you have a charging cradle that is connected to the device you want to use the scanner via USB, then you should connect the scanner to the cradle instead. You should be able to do this by scanning the barcode on the bottom of the cradle. STX / ETX If you're using the scanner at the POS having the STX prefix and ETX suffix is a must, if you're using the scanner with the back office app it's recommended though it can have some odd effects on different operating systems. See this article for more information: If you're using another type of barcode scanner please utilize the manufactures resources to configure it. If you'd like our assistance and you did not purchase the scanner from your authorized reseller additional fees may apply. |
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