Getting help!

SEARCH THIS WIKI

In the upper right-hand order of this wiki, you can search and find articles that discuss the functions of the Cloud Retailer system. There are over 100 articles on various topics. Very helpful!

TRAINING / HANDS ON LABS

This hands-on lab document contains helpful training videos and exercises you can perform with Cloud Retailer to get acquainted. Click here.

FEATURE REQUEST

Have an idea for a feature or function you'd like to see us add to the app? Request it by clicking here! We value your feedback!

BEST WAY TO REACH US - EMAIL / CALL US

support@rite.us / 320-230-2282

If you are having an emergency, call us and use the phone system to choose the emergency options. We do not actively monitor email or text messages outside of standard business hours.

When working with our technical team, do not call/text/email any member of the team specifically - use our general phone and/or email and simply address the communication to the specific person you need to work with. This way, our dispatch team will also see the communication and will be able to manage the request to ensure that you get a timely response and that your communication is not missed.

Some members of our team use text messaging to communicate with clients. Text messages and emails are typically not responded to outside of normal business hours. If you're having an emergency, dial our support line and choose the emergency option.
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